frequently asked questions

Inclusion comes in all shapes and forms, and that doesn’t stop at what we consume. We take into account ALL preferences, aversions, allergies, and restrictions. We hate to refer to them as restrictions as they often open up the doors to creativity and exploration of new products, but whatever you’d like to refer to them as, we will accommodate. It is very important to us that everyone can enjoy every single course and pairing. Whatever it is you need, we will take care of you.

Please note that we need all dining notes provided through the dining survey AT LEAST 4 DAYS PRIOR to the reservation date.

Archipelago is dedicated to building community equity. Given the limited number of guests we can serve, it is crucial that we are able to keep seats filled in order to pay our staff, to continue our small local producers sourcing from our small local producers, as well minimize food waste.

You can always get a full refund if you are able to transfer your reservation to another diner. Otherwise, there are NO CANCELLATIONS, NO REFUNDS . The work that goes into each dinner starts long before your reservation date. Again, we are maintaining this policy to ensure that we are able to pay our staff and producers and to reduce any food waste.

However, we know we've recently come through a pandemic and want you to feel ok about staying home if you are ill. To do this, we will be offering dining insurance. Like travel insurance, this will allow guests to cancel at the last minute if they aren't feeling well and to receive a full refund. Our hopes are that this pool of funds will offset the cost of cancelled dinners while enabling sick folks to stay home.

**We are happy to assist with transfers. If a transfer is requested within two weeks of the reservation, a 8% service charge will be applied if we assist in reaching out to the waitlist.

Please contact us with the name and email address of the person you would like to transfer to and we will facilitate the transfer on Tock.

If you do not have anyone to transfer to, please contact us and we are happy to reach out to our waitlist on your behalf.

PLEASE DO NOT ATTEMPT TO TRANSFER YOUR RESERVATION YOURSELF AFTER YOU’VE REACHED OUT TO US TO CONTACT OUR WAITLIST FOR YOU. We will give the waitlist guest priority.

*Please keep in mind that each guest will get a meal crafted to their restrictions and allergies. If you transfer the reservation 4 days or less before the reservation, that guest will not be able to customize their meal.

**If a transfer is requested within two weeks of the reservation, a 8% service charge will be applied if we assist in reaching out to the waitlist.

To be mindful of the health of our community, and we want to make sure folks can feel ok about staying home if they are ill. This non-refundable insurance will get you a FULL REFUND for the cost of your dinner and help us offset the cost of these necessary last minute cancelations. Insurance is needed per person in your party. Must be purchased at time of booking, we will not add it after.

This insurance covers

• Illness or injury

• Flight cancellations and delays

• Family emergencies

Our service charge is in place for our team to ensure that they receive thriveable wages and access to comprehensive health insurance, HSA plans, 401k plans with company matching, travel opportunities, paid time off, paid sick leave, and more. Our 20% Service Charge is retained by the House and distributed as such: 40% goes towards employee benefits, 30% goes towards employee pay, 30% goes towards team operational costs.

Since all guests are served at the same time we will need to begin dinner within the 10 min after the doors are opened. Those who arrive more than 20 min late will begin their meal at the course they arrive at.

Yes. The reservation is completely transferable but please keep in mind that each guest will get a meal crafted to their restrictions and allergies. If you transfer the reservation 4 days or less before the reservation, that guest will not be able to customize their meal.

Please note, however, that selling reservations for greater than face value may be illegal in your area. Anyone who purchases a reservation from another patron should take care to ensure that they have a received a formal transfer of the reservation through the restaurant’s official website. Any reservations purchased on the secondary market are at the purchaser’s risk. We cannot accept responsibility for forgeries or misrepresentations.

We unfortunately cannot accept any parties larger than 4. Due to our limited seating, we cannot guarantee that parties of 5 or more will be seated together.

Also, because all guests are seated and served at the same time, we also do this to create a balance of energy in the room. It can be awkward experience for a small group to be with a very large one, as it can sometimes feel like they’re crashing someone else’s party. To ensure the comfort of all guests, we have found that maxing at 4 is the perfect size, allowing for at least 3 parties at each seating.

Winter is upon us and that means we might get some snow. If it does snow and dinner is running as scheduled, our no-cancellation/no-refund policy does not change as work on your menus begin days in advance. However, if you had purchased diner's insurance, the diner's insurance policy would also still stand, providing you with a full refund minus the cost of the non-refundable insurance.

We are very very prepared for snow and have never needed to close, but if for some reason we are required to shut down, thats on us. We would then provide full refunds.

We release two months at a time to allow for building each season’s schedule around the needs of our team (vacations, elective surgeries, school breaks, etc). If you have questions about future months please feel free to reach out, but we unfortunately won’t know the schedule until we get closer to its release date.

December and January open Nov 1st at 2pm

February and March open Jan 2nd at 2pm (this change is to allow our team to have New Years off)

April and May open Mar 1st at 2pm

June and July open May 1st at 2pm

August and September open Jul 1st at 2pm

October and November open Sept 1st at 2pm

There is a waitlist for each night. You can sign up for multiple nights if you wish.

If you are able to sign up for the waitlist, it means that night is fully booked. We will reach out to parties on the waitlist when a current reservation holder requests to transfer their seats. This can happen at any time, from shortly after you sign up to the day of your desired date.

To keep things fair, we try to reach out to the list in the order folks signed up. However, if we get a request to transfer the same week as the reservation, we will contact a group of waitlist parties and then it is first come first serve.

We are not offering gift cards at this time.